LEGAL INFO

TERMS & CONDITIONS

General

These are the terms and conditions which apply to your purchase of clothing, accessories and other goods (“Goods”) from the Grape London website at www.grapelondon.com (the “Website”).

The Website and Goods are provided by Grape London, a trading name of Grape Retail Limited, registered in England & Wales (No. 09500152) and with a registered office at West Walk House, 99 Princess Road East, Leicester, LE1 7LF, United Kingdom (“we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

Purchases

To make a purchase with grapelondon.com you must be at least 18 years old and have a valid debit or credit card issued by a bank we accept. Grape London holds the right to decline your request.

Shopping with Grape London

Placing an order on grapelondon.com couldn’t be easier. Here’s a few steps to get you started.

Once you have chosen your item, add it to your shopping basket. Enter your login details. Include your address and choose your payment method then finally confirm your order.

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for despatch. Once you receive the order despatch email this will act as confirmation that your item(s) have been sent and will list any goods that are unavailable. We reserve the right to refuse any order prior to despatch.

Pricing

Grape London regularly checks prices to ensure our items are correctly priced. All prices on the website are inclusive of VAT but do not include delivery charges.

Payments shall not have been deemed as paid until the funds in its entirety have cleared in our account.

Our prices are subject to change with no prior warning, but any changes will not affect orders that have already been processed.

Due to the large number of products on our website, it is possible that an item is incorrectly priced. This could be highlighted at the point of dispatch. If the correct price is lower than advertised we will charge the lower amount, if the price is higher, we may send the item at our discretion or contact you for confirmation of the purchase at the correct price.

Grape London is under no obligation to provide the product to you at the lower incorrect price.

All payments are processed via SagePay or PayPal. You are not required to have a Paypal account in order to make a transaction and we accept all of the following forms of pament for online purchases – Visa, Switch, Solo, UKE, American Express (AMEX), DC, Delta, JCB and MC.

The cost of foreign products and services are subject to change. All prices advertised are subject to change without prior notice.

You may only use one promotional code per order.

Product Description

Grape London will undertake every effort to ensure that the specification, product descriptions, and measurements are accurate but there may be some variations between what has been advertised and the item supplied.

To the extent permitted by the law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the content of this website. We shall not be liable to you for any loss or damage that may arise from the use of any of the content on this website.

Shopping online is as much fun as buying in-store, but it is a totally different experience.

Be aware that:

• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are approximate only
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only
• goods and promotions which are offered on our website may not always be available

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

Delivery

Grape London will deliver your item(s) within the timeframe of the delivery option you have selected. If no delivery option was selected we will deliver your item within 30 days, unless there are exceptional circumstances. Please see ‘Delivery’ for further details.

PRIVACY & COOKIES POLICY

General

At Grape London, we ensure that your personal information is secure. Every transaction is processed online using the latest industry standards for secure online credit card transactions. For those of you who speak techno lingo, secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. We use high level SSL encryption technology and 3D Secure from Verified by Visa and Mastercard SecureCode. You can tell whether a page is secure as ‘https’ will replace ‘http’ in your browser address window. A small padlock will also appear in the bottom bar of your browser window.

What information do we collect?

To make a purchase with grapelondon.com you must be at least 18 years old and have a valid debit or credit card issued by a bank we accept. Grape London holds the right to decline your request.

Shopping with Grape London

Our Website is free for you to browse through and read. We only ask for your details for the following reasons:

* If you want to purchase product(s) from the Website

* If you want to register your details with us on the website

* If you want to take part in a prize draw or competition

* If you want to send us an email

* If you want to receive Grape London news & exclusive offers via email

We only collect personal information (such as your name and address details) if you choose to provide that information to us in response to our request. When you place an order through our website, we may collect the following information so as to promptly and securely process your request: your name, delivery address, telephone number, email address, billing information (credit card number, expiry date, security code and billing address), products purchased, Grape London points and promotional codes. We may also (where provided by the customer) collect information for our own marketing purposes.

What do we do with your information?

We respect your privacy and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998. We use information we collect from you to:

*  Process your orders

*  Manage your account

*  Administer the website

*  Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site

*  Notify you about enhancements to our services such as changes to the website, new services and special offers.

No junk mail

We understand that junk mail can be a nuisance.

We will only send you marketing messages, such as items and promotions that match your profile, if you choose to receive them from us or the third parties we think you may be interested in hearing from. If you decide that you no longer wish to receive emails from www.whistles.com, you can unsubscribe at any time by clicking here and selecting “unsubscribe”. We promise your details will never be sold to an unconnected third party for marketing purposes.

Our privacy statement may change and therefore you should review it regularly. We will of course notify you of any updates where we are required to do so. If you have any questions relating to this statement, please email us at hello@grapelondon.com.

What you can expect from us

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions that do not provide the same level of data protection as the UK. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as, our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.

On occasion we may notify you by email of changes to our terms and conditions or other important updates concerning our website and services.

In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against IMRG Security Alert or any other Fraud Prevention Scheme.

Any information you deem incorrect can be updated at any time by clicking here and logging on to our account.

We will not pass your information to any third parties outside of Grape Retail Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

 

Contacting us

If you have any questions about our Privacy Policy, our site practices, or comments about your personal experience dealing with this website, please click contact us on hello@grapelondon.com. Please see our ‘Contact Us’ page.